Customer Service Manager - SP Associates : Job Details

Job Title: Customer Service Manager

Location: Charleston, SC

Position Overview:

We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving team performance and ensuring customer satisfaction. Experience in textile manufacturing and knowledge of SAP, MRP/ERP systems, and ISO standards are highly preferred.

Key Responsibilities:

• Lead and motivate a performance-driven customer service team to meet business goals.
• Manage customer service operations to ensure high-quality service and meet global/regional/local targets (Sales, Inventory, OTIF).
• Deep knowledge of reverse logistics, order management, and customer service strategies.
• Oversee inventory costing and transactions, driving improvements in inventory management.
• Ensure customer satisfaction by understanding customer needs and addressing issues proactively.
• Ensure compliance with EHS, ethics, and operational standards.

Key Requirements:

• Bachelors degree in Supply Chain Management, Business Administration, or related field.
• 6-8 years of customer service experience, with 3-5 years in a management role.
• Strong communication and presentation skills.
• Expertise in MRP/ERP, SAP knowledge preferred.
• Experience with ISO 9000, TS16949, SOX, and logistics/transportation.
• Textile manufacturing experience is a plus.

Key Competencies:

• Decision making and adaptability
• Situational influencing and organizational commitment
• Achievement orientation and customer focus

If you have the experience and skills to manage a dynamic customer service team and drive operational excellence, we encourage you to apply!