Customer Service Manager - Malibu Events Promotions : Job Details

Drive Excellence as Our Customer Service Manager!

Are you an experienced leader ready to take our customer service to new heights?

We are looking for a Customer Service Manager to lead our team and ensure our customers receive outstanding service. This role offers the chance to make a significant impact and advance your career.

Responsibilities

• Oversee daily operations of the customer service department
• Recruit, train, and develop customer service representatives
• Set performance goals and monitor team metrics
• Develop strategies to improve customer satisfaction
• Handle high-level customer inquiries and complaints
• Collaborate with departments nationwide to enhance service delivery
• Organize team-building activities and professional development workshops

Qualifications

• Experience in customer service management
• Strong leadership and team management skills
• Excellent communication and conflict resolution abilities
• Proficiency with customer service software and data analysis
• Bachelor's degree preferred
• Willingness to travel and work with clients across the US

Benefits

• Career advancement and executive development opportunities
• Travel opportunities and client interactions nationwide
• Supportive work culture focused on excellence
• Access to leadership workshops and training programs

Lead our team to success as our Customer Service Manager. Apply now!