CUSTOMER SERVICE MONITOR - New York City, NY : Job Details

The Home Energy Assistance Program (HEAP) is a federally funded block grant program, which provides funds to assist households in meeting their energy costs, energy crisis situations and energy-related home repair. The New York State Office of Temporary and Disability Assistance (NYSOTDA) charges the Human Resources Administration as the administrator of HEAP program throughout the City of New York. HEAP funded programs within HRA include Heatline, Infoline as well as several support positions in the Central Office for Processing and Management Information Services. Citywide programs are also funded in Department for the Aging (DFTA) and the Department of Youth and Community Development (DYCD).

Under the supervision of the Outreach Coordinator, with some latitude for independent judgement, the Home Energy Assistance Program (HEAP), is recruiting for two (2) Community Associates, to function as Customer Service Monitors, who will throughout the City, perform the following:

* Act as liaison between HRA units, city agencies, customers, and community organizations in order

to resolve heat-related problems and process applications.

* Research client inquiries and drafts correspondence accordingly.

* Provide information and technical assistance to individuals, groups or organizations participating in

HEAP.

* Provide training on HEAP procedures and the application process for community-based

professionals and conduct follow-up activities to ensure appropriate outreach and assistance in the

community environment.

* Conduct field visits to HEAP office sites to ensure compliance with procedures.

* Assist the Director, Central Operations in the preparation of flyers, leaflets and other public

relations materials on HEAP and energy assistance programs.

Work Location:

109 E. 16th Street NY, NY

Hours/Schedule:

8:30AM - 5:30PM

Minimum Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to 1 above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.