Customer Service Monitoring Representative - ADT : Job Details

A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. - - - This role requires onsite work from our office: 285 Thruway Park Dr. West Henrietta, NY 14586 - - - A day in the life of a Customer Service Monitoring Representative can look like: You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Paying attention to detail while documenting alarm handling procedures within the alarm screens. Completing alarm processing in accordance with departmental procedures. Providing alarm reset ins...Customer Service, Monitoring, Representative, Service, Monitor, Customer, Retail