Customer Service Office Support - Glass Doctor® : Job Details

Customer Service/Inside Sales (Ft. Lauderdale/Oakland Park)Glass Doctor is looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The target is to ensure excellent service standards and maintain high customer satisfaction.Responsibilities*** Effectively manage large amounts of incoming calls*** Schedule leads for auto and flat glass calls*** Identify and assess customers' needs to achieve satisfaction*** Build sustainable relationships of trust through open and interactive communication with our accounts and vendors*** Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution*** Scheduling and routing technicians jobs on a daily basis*** On a daily basis, follow up on all open estimates for customers*** Go the extra mile to engage customersRequirements*** Proven customer support experience in auto/flat glass or service industry*** Strong phone contact handling skills and active listening*** Familiarity with auto glass and flat glass*** Customer orientation and ability to adapt/respond to different types of characters*** Excellent communication skills*** Ability to multi-task, prioritize, and manage time effectively*** High school diploma*** 5 day work week Compensation: $14.00 - $18.00 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.NoticeSynergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.*AcknowledgementI acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC ( Franchisor ) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.