Customer Service Officer - Karingal : Job Details

Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces?

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives!

At genU, we're not all the same. And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

About the Job

As a Customer Service Officer, you will use your skills to provide high-quality first point of contact customer service to participants and stakeholders. You will manage the front desk of a high flow reception area, supporting staff with administration duties, answering phone calls and directing traffic to appropriate services.

• Provide professional support and service to all customers of MatchWorks – including participants, employers, training organisations, support services, and the general public.
• Provide information on servicing arrangements based on specific program of service (DES or Workforce Australia).
• Multitasking abilities to deal with customers face to face and on multiple incoming call lines.
• Ensure scheduling of participants is met and consultants are advised of arrivals.
• Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering, and making sure facilities are stocked and available for use.

Skills & Experience

We are seeking a motivated and enthusiastic Customer Service Officer. We are after someone who can provide a high level of customer service and engagement to assist those in the community with various barriers to employment to find suitable work. This is an exceptionally rewarding position where no two days will be the same.

• Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations.
• Demonstrated strong administrative skills including word processing, data entry, and filing.
• The ability to use office equipment such as photocopiers and facsimile machines.
• Proven ability to accurately record and retrieve information using a database system.
• Exhibited strong customer service skills, including telephone manner.
• NDIS Worker screening check or willing to obtain one.

Benefits & Culture

Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing, and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day.

There are many benefits available when you work with MatchWorks, some of which include:

• Investment in you: In addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs, and our internal jobs board.
• Commitment to staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your take-home pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• Study Scholarship: All genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Focus on Work-life balance: 13 days personal leave and 10 well-being days per annum for full-time staff and pro-rata for part-time staff, paid parental leave, and ability to purchase extra leave.
• Workplace Culture: Become a part of the Matchworks family with positive and collaborative workplace culture, recognition programs, and connections with new people who inspire, mentor, and lead.

If this sounds like a position that suits your current career focus, we would love to hear from you!

Contact

MatchWorks is committed to providing accessible, inclusive, and equitable recruitment processes for all candidates. For further details please contact Mark Tran at [email protected]

Applicant screening may take place prior to the advertisement closing, so we encourage you to get your application in.

Don't meet every single requirement? At MatchWorks we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.