Customer Service Operations Manager - Total Quality Logistics : Job Details

QualificationsExperience directly supervising mid-to-large teams5+ years of people management experienceCall center, logistics, or service-based industry experience requiredDemonstrated ability to coach, lead and motivate othersExcellent verbal and written communication skillsModerate MS Suite skills - Outlook, Word, ExcelExperience in a fast-paced environment with rapid and everchanging prioritiesAbility to work a flexible schedule in a 24/7/365 environmentResponsibilitiesAs an Operations Manager for TQL, you will be leading teams based in San Antonio who are directly responsible for the daily support of our sales teamsThese teams work across three shifts and work in unison with teams based in CincinnatiThis role includes supervising team performance, interviewing, hiring, and coaching team members and leadership, ensuring sales accounts are supported, and conducting regular account reviews to reallocate resourcesProvide daily support and leadership for team members and internal customersManage team performance, ensuring all metrics and KPIs are metInterview, hire, onboard and train a high performing support teamWork directly with Sales Managers and Directors to staff and allocate support resources appropriatelyIdentify team and department process improvements and efficiency gainsProvide and develop strategic solutions for process enhancementsMonitor and own reporting and analytics specific to your departments needs and communicate to senior leadershipWorking with the Learning and Development department to help maintain and continuously enhance training programsOccasional travel to CincinnatiEnsuring employees maintain the highest level of integrityContinuous focus on leadership development of Supervisors and Team LeadsBenefitsCompetitive compensation, long-term incentive program and bonus planJoin a well-established, respected industry leader and brandComprehensive benefits package with 401k and company matchWe win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)About the role:As an Operations Manager for TQL, you will be leading teams based in San Antonio who are directly responsible for the daily support of our sales teams. These teams work across three shifts and work in unison with teams based in Cincinnati. This role includes supervising team performance, interviewing, hiring, and coaching team members and leadership, ensuring sales accounts are supported, and conducting regular account reviews to reallocate resources. Historically we promote internally, but our rapid growth and expansion has created an opportunity for a highly driven leader to join the TQL team.What you need:Bachelor's degree preferredFluent in Spanish and English preferredWhere you'll be: 6010 Exchange Pkwy, Suite 200, San Antonio, TX 78238Company informationThe logistics industry is a $500 billion market. With annual sales over $8 billion, Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.#J-18808-Ljbffr