Customer Service Rep I - City of Nampa (ID) : Job Details

NRC DEVELOPMENT OPS - City of Nampa

Job Title: Customer Service Representative I - Recreation

Hiring Salary Range: $14.56

Position Salary Range: $14.56-$17.19

Department: Recreation

Job Status: Part-Time

FLSA Status: Non-Exempt

Reports To: Assigned Supervisor

Job Code: 5080

Amount of Travel Required: None

Job Type: Regular

Positions Supervised: None

Work Schedule: Revision Date: Up to 19 hours per week. Monday through Friday- 3:30 pm to 7:00 pm.

ROLE STATEMENT OF CUSTOMER SERVICE REPRESENTATIVE:

Performs a variety of general clerical, administrative support, and information dissemination services for an assigned City department; performs other duties as required or assigned.

WHAT YOU WILL DO:

The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public. The principal duties of this class are performed in a general office environment.

ROLE SUCCESS PROFILE

Key Job Accountabilities:

* Answers department telephone calls; receives and greets customers to the City, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.

* Prepares correspondence, lists, and other documents on the computer.

* Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested.

* Assumes responsibility for other duties as required or assigned.

* Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.

* Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

ESSENTIAL RELATIONSHIP EXPECTATIONS

Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

Responds to citizens' questions and comments in a courteous and timely manner.

Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.

Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.

Communicates information and states concerns in a clear and professional manner.

Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others.

Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.

REQUIRED KNOWLEDGE

Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.

Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.

SKILLS/ABILITIES

Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.

Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.

Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations.

Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.

Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

POSITION QUALIFICATIONS

Key Behavioral Competencies:

* Accountability - Ability to accept responsibility and account for his/her actions.

* Commitment to Safety - Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.

* Communication, Oral - Ability to communicate effectively with others using the spoken word.

* Communication, Written - Ability to communicate in writing clearly and concisely.

* Customer Oriented - Ability to take care of the customers' needs while following company procedures.

* Detail Oriented - Ability to pay meticulous attention to all aspects of a situation or task no matter how small or seemingly unimportant.

* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

* Reliability - Ability to be dependable and trustworthy.

* Self-motivated - Ability to reach a goal or perform a task with little supervision or direction.

* Time Management - Ability to effectively utilize available time for the completion of necessary job tasks.

WHAT YOU WILL BRING

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

1 plus years of experience in Clerical/Customer Service Or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Certification:

First Aid and CPR certification: Required or must be able to obtain within six months of hire date

Computer Skills:

Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

Job Duties:

* Answer incoming customer inquiries

* Engage with clients in a friendly and professional manner while actively listening to their concerns

* Offer support and solutions to customers in accordance with the company's customer service policies

This Job Is:

* A good job for someone just entering the workforce or returning to the workforce with limited experience and education

* A job for which all ages, including older job seekers, are encouraged to apply

* Open to applicants who do not have a college diploma

* A job for which people with disabilities are encouraged to apply

* A job for which military-experienced candidates are encouraged to apply

* Open to applicants under 18 years old, provided it is legally allowed for the job and location

* A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more - 3 days ago report job.

WORK ENVIRONMENT

The principal duties of this class are performed in a general office environment.

The City of Nampa has a Drug/Alcohol-Free Workplace Policy. Any offer of employment is contingent upon passing a pre-employment drug test and background check. The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race or any other characteristic protected by federal, state, or local laws. This position may close before the closing date.