Customer Service Rep I - Community Health Systems : Job Details

Job Summary

The Customer Service Representative I is the primary point of contact for customers, handling inquiries, providing information, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to handle a variety of customer requests in a professional and efficient manner. The Customer Service Representative I will work closely with other team members and departments to address customer needs and ensure satisfaction.

Schedule is Tuesday-Saturday 10:00am-6:30pm

Essential Functions

* Handles customer interactions through multiple communication channels, proficiency in written and verbal communication is crucial for this role.

* Serves customers by clarifying customer inquiries, determine the cause of the customer inquiry, provide best solution to resolve the customers inquiry.

* Provides triage support services to perform resolution on common issues related to platforms, user apps and back-office processes.

* Resolves, expedites corrective action or escalates customer inquiry to next level for resolution.

* Adheres to quality measures and standards captured through quality monitoring and evaluations.

* Documents timely, complete and accurate actions, including issue and resolution in systems.

* Customer Service representatives work in a performance driven environment guided by specific metrics and standards used to measure productivity and quality of service

* Performs other duties as assigned.

* Complies with all policies and standards.

Qualifications

* H.S. Diploma or GED required

* Associate Degree in customer service, business, or a related field preferred

* 1-2 years of experience in customer service, retail, or a related field required

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Knowledge, Skills and Abilities

* Strong verbal and written communication skills with the ability to interact professionally with customers.

* Experience using customer service software, call management systems, enterprise (ERP) wide platforms, or CRM tools is a plus.

* Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Suite, and customer management systems.

* Ability to remain calm and professional under pressure in a fast-paced environment.

* Excellent problem-solving skills and the ability to handle difficult or challenging situations.

* Detail-oriented with strong organizational and multitasking abilities.

INDSSESS