Customer Service Rep - Illinois Tool Works : Job Details

At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food but are inspired by the people they serve and come to know on a daily basis.Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most-creating great food for great people.Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. This position is not a remote role.Responsibilities* Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines* Proactive with good decision making skills, able to work in an empowered environment* Excellent follow-up skills and attention to detail* Project management* Handling wide and varied inquiries from customer calls & emails