Customer Service Rep - Genuine Parts : Job Details

Customer Service Rep

Genuine Parts

Job Location : Santa Maria,CA, USA

Posted on : 2024-10-04T06:35:54Z

Job Description :
Qualifications
  • Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail required
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Responsibilities
  • Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls
  • Responds to basic customer inquiries regarding products, provides quotes, and handles order entry
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and driving process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • Partners with Account Representatives to ensure customer satisfaction
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • May handle customer returns
  • Performs other duties as assigned
Benefits
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay
  • In compliance with pay transparency requirements, we are excited to share that the base pay range for this position is $16.75 - $20.95 hourly
  • If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range
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