Customer Service Rep - Hyundai of Auburn : Job Details

Come join the team of the best dealership in town, HYUNDAI OF AUBURN! We are currently seeking hard-working and self motivated individuals who are interested in cultivating relationships with our new and existing customers as a Business Development Center (BDC) Rep. At Hyundai of Auburn, we pride ourselves on having a family-oriented culture and we love to promote from within, so the sky is the limit! If this seems like the opportunity you have been waiting for, please keep reading! The Hyundai of Auburn BDC is responsible for expanding our company's customer base while developing and maintaining relationships with our current customers. The BDC acts as a liaison between the marketing, sales and service teams by cultivating strong relationships with customers, from first contact to closing of the deal and follow-up. Pay: Hourly Rate PLUS Commissions and Bonuses BENEFITS

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan & profit sharing
• Paid vacation & holidays
• Employee purchase program (Discounts of products and services)
• Employee events and recognition such as service awards, holiday parties, food truck Fridays, etc.
• A friendly, professional work environment
• Opportunities to advance within the company

Responsibilities

• Answer customer calls and establish follows-up with appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Contact customers based on current marketing incentives to generate dealership traffic
• Follow up with leads that are not ready to make an appointment or no-shows
• Provide customers with initial information and direct them to the appropriate dealership resources
• Utilize CRM tracking system daily
• Other duties as assigned

Qualifications

• Prior customer service experience required; automotive BDC experience preferred
• Available to work flexible hours and some Saturdays
• Excellent teammate with collaborative attitude and eagerness to improve
• Multitasking and time-management skills, with the ability to prioritize tasks
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.