customer service rep - Randstad : Job Details

customer service rep.

+ hoffman estates , illinois

+ posted 4 days ago

**job details**

summary

+ $23 - $25 per hour

+ temporary

+ bachelor degree

+ category office and administrative support occupations

+ referenceAB_4676903

job details

We are seeking a Customer Service Representative to join our team in Hoffman Estates, IL. This is a fantastic opportunity for individuals with customer support experience who are eager to be part of a dynamic team and grow within a forward-thinking organization. If you're a dedicated professional looking to take the next step in your career, now to join our team and make a difference!

+ Customer Support: Process inquiries, quotes, and orders with accuracy and timeliness.

+ Order Management: Provide shipment tracking, update purchase orders, and resolve billing holds.

+ Follow-Ups: Manage returns, credits, debits, and warranty updates.

+ Special Projects: Assist in digital transformation efforts, system testing, and process improvements.

+ Collaboration: Work closely with internal and external stakeholders to ensure customer satisfaction.

salary: $23 - $25 per hour

shift: First

work hours: 8 AM - 4 PM

education: Bachelors

Responsibilities

Process customer inquiries, quotes and orders, track shipments, report follow up and special projects as needed.

- Create quotes and orders per customer requests, in a timely and accurate manner. This is to include some parts research, or parts information inquiries, following up for any documentation needed or work with customers on updating PO's or determining shipment schedules.

- Answer customer inquiries on open orders, shipment status, etc. Provide tracking information with status as requested. And track shipments that are invoice at delivery, remove billing blocks so they can invoice. Send any requested documentation, such as MSDS sheets, import/export reports, commercial invoice copies, etc.

- Follow up on open RMA's, Credits, Debits and consignments. Update equipment records with warranty information.

- Projects as assigned and back-up for other team members.

- Assist in researching information needed for collection purposes as it relates to quotes, orders and PO's processed.

Skills

+ Follow-up

+ Customer support

+ Customer Relationship Management

+ CUSTOMER ORDERS/SALES

+ Customer Relations

+ Customer Service

+ Basic Computer Skills

+ CRM

+ Typing Skills

+ Basic Software Skills

Qualifications

+ Years of experience: 0 years

+ Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

JP

**jordan portal**

+ [email protected]