Customer Service Rep - Johnson Service Group : Job Details

Johnson Service Group is seeking a Customer Service Representative for our client in East Syracuse New York . Responsibilities: Manage large amounts of incoming calls. Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers Requirements: - Microsoft Office proficient - Type 35-45 words per minute - - Johnson Service Group (JSG)...Customer Service, Service, Retail, Staffing, Customer