Customer Service Rep - Ingredion Incorporated : Job Details

Core Responsibilities: Answer customer calls and emails, process orders and arrange transportation for the orders. Maintain orders in SAP or other systems. Coordinate with Materials Management and Quality Assurance to ensure timely and accurate fulfillment of orders. Post customer shipments daily to ensure timely invoicing. Ensure customer pricing is accurate. Utilize company records and systems to maintain pricing contract matrices. Read to interpret customer-related documents and discern customer expectations and requirements from a variety of sources, both verbal and written. Review freight invoices for accuracy. Follow up and follow through on all customer inquiries, orders, and complaints. Cross-train as necessary to support department needs. Make independent decisions within the operating procedures at Kerr by Ingredion. Meet progressive productivity requirements with consistent accuracy and attention to detail. Communicate by phone, email, or in person with customers and others ...Customer Service, Service, Manufacturing, Retail, Customer