Customer Service Rep - Zywie : Job Details

CUSTOMER SERVICE REPRESENTATIVECustomer Service Representative Job DescriptionJob Title: Customer Service Representative Location: Johns Creek, GA Job Type: Full-time (40 hours) Schedule: Varies Summary: Since monitoring our first patients in 2016, Zywie has been a trendsetter in the heart monitoring and digital health industry by offering unparalleled products and services. We will expand beyond the confines of a standard cardiac device company to become the gold standard for remote patient care. We need you to make this a reality. Job Overview: We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for patients and medical providers, providing support, answering inquiries, and resolving issues to ensure a positive customer experience. The ideal candidate is an excellent communicator, problem-solver, and team player who is passionate about delivering exceptional service. Responsibilities:

• Respond to inquiries via phone, email, and text.
• Provide accurate information about products.
• Resolve patient/provider concerns and issues efficiently and professionally.
• Maintain patient records.
• Collaborate with other departments to ensure customer needs are met.
• Follow company policies and procedures to uphold service standards.
• Other related duties as assigned.

Qualifications:

• High school diploma or equivalent preferred.
• Bilingual English/Spanish preferred.
• Proven experience in customer service, sales, or a related field.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule, including availability on weekends or evenings if needed.

Competencies:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Physical Demands and Work Environment:

• Frequently required to sit/walk/stand.
• Continually reviewing computer screens.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk and hear.

Benefits:

• Health, dental, and vision insurance.
• 401K
• Life Insurance
• Paid time off and holidays.
• Career growth and training opportunities.

How to Apply: If you're passionate about helping customers and want to be part of a dynamic team, apply today!