Customer Service Rep - Junior - Russell Tobin : Job Details

Russell Tobin & Associates is currently seeking a Customer Service Rep, 03 Months Contract role for one of our Fortune 500 clients, at Green Bay, WI (Onsite). Apply today for immediate consideration.

Hourly Pay: $16 to $19 W2

Location: Green Bay, WI (Onsite)

Duration: 03 Months Contract

Description:

As a Customer Care Representative, you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Centre.

Respond to customer s telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.

Provide quality service as a differentiator for our company to retain current customers and attract new business.

Demonstrate ability to quickly change one s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures.

Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc.

Protect the Client and customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines.

Requirements:

High School Required and 1-2 years customer service, banking, retail, insurance, telemarketing/sales experience Required.

Russell Tobin/Pride Global offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.