Customer Service Rep - Outerwear Brand - TEKsystems : Job Details

A global Outwear and Footwear brand is interested in hiring Customer Service Representatives to their Call Center in the Beaverton/Portland area to support their busy holiday season! These positions are located on Columbia Sportswear's Campus.

Description:

• Provide exceptional customer service and problem solving by responding to all inbound/outbound calls

• High-level negotiation and diplomacy in resolving differing expectations (customer vs. company policy)

• Assist customers with new and existing accounts, account billing, and payment information

• Resolve customer inquiries in an effective and efficient manner

• Makes discretionary decisions in granting financial and non-financial assistance to customers

• Always be striving to learn about product and service changes

• Be an active listener that can show empathy and patience in a non-scripted environment

• Responding to 10 emails p/hr regarding product questions, non-scripted calls tailored to the specific customer they are working with

Skills & Qualifications:

• 1+ years of customer service experience

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.