Customer Service Rep Part-Time - transdevna : Job Details

The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a PART-TIME position located near Gwinnett Place Mall. Expected hours are approx. 15=20 weekly on Monday through Saturday as scheduled. Could be early morning, mid-day, or evening hours, or a combination of these. Requires ability to cover other shifts, as needed.

Education, Licensing, and Certifications:

+ High school diploma or equivalent, such as GED, required.

Experience Preferred:

+ Up to 2 years of customer service or basic office experience preferred

Skills and Knowledge Required:

+ Pleasant telephone voice/manner

+ Strong written and oral communication skills

+ Strong listening skills

+ Ability to remain courteous with difficult or angry customers.

+ Basic computer knowledge/PC experience

+ Bilingual a plus but not required.

Travel requirement