Customer service rep (remote after training) - Randstad : Job Details

I am hiring for a Customer Service Rep opportunity that goes fully remote after 2 weeks of training! You must have 1 year of call center experience and have open availability all days of the week from 7am-10pm. You will be assigned an 8-hr shift, 5 days a week before the job starts. You might be required to work weekend shifts. In this position, you will be providing hurriance relief assistance. Equipment is provided. You also must be able to pass a background check. Please read the remaining job details below and respond with a copy of your resume if interested. I can only consider those who reply back with their resume. Thank you. Title : Customer Service Representative Location : Doral, FL 33122 (2 days onsite training, then goes remote) Duration : Temp (3-6 months) Pay: $19 per hour. SHIFT DETAILS: Shift- Flexibility to work between 7am - 10pm salary: $18.99 - $19 per hour shift: First work hours: 7 AM - 10 PM education: High School Responsibilities •Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA) •Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks •Complete basic call-related input in computer terminal to phone inquiries •Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate •Attention to detail, ability to multitask is required •Meet Quality Assurance (QA) and other key performance metrics •Track and document all inquiries using the applicable systems •Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures •Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions Skills

Call Center (1 year of experience is required)

Qualifications

Years of experience: 0 years

Experience level: Entry Level

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