Customer Service Representativ - King's Daughters Medical Center : Job Details

Serves as an important front-line team member and coordinates activities related to admission of patients including the accurate recording of patient demographic data and exceptional service quality. Interacts with KDMC and KDOH team members, patients, insurance companies, physician offices and other hospital departments regarding patients accounts and physician information. DUTIES AND ESSENTIAL FUNCTIONS Overall performance rating of below indicated essential job duties: Listens to and honors patient and family perspectives and choices; Communicates and share complete and unbiased information with patients and families in ways that are affirming and useful; Encourages and supports patient and family participation in care and decision-making at the level they choose; Courteously answers phone calls stating name and department, routes calls and provides information to internal and external customers, Team Members and medical staff; Facilitates guest and customer concerns by keeping pati...Customer Service, Service, Retail, Healthcare, Physician, Patient, Information, Team Member