Customer Service Representative - $18-21/hr DOE - ABC Home & Commercial Services : Job Details

Job TypeFull-timeDescriptionABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree).** $18 to $21 an hour based on experience * *This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.* During your training you will be required to train in the office for 3 - 6 months as stated above.* Willing to work a minimum of 1 Saturday per month (rotate with your Team)* *Only seeking local applicants from the great Austin, TX Area*WHAT WE LOOK FOR* Previous customer service experience required.* Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)* An individual that is cooperative, accommodating and patient.* Ability to be consistent with repetitive work.* Supportive and always willing to help.* Ability to organize tasks and workload consistently throughout the day.* Excellent interpersonal and communication skills.* Must be able to adhere to company policies and procedures.* High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.* Excellent written communication skills, including spelling and punctuation.* Bilingual is a plus.* Collaborative team player.* Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.* Ability to sit for long periods of time.* Willing to work a minimum of 1 Saturday per month (rotate with your Team).* During your training you will be required to train in the office for 3 - 6 months.WHO WE AREABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.RequirementsWHAT YOU'LL DO* Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.* Provide timely and accurate information to incoming customer requests.* Schedule service appointments.* Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.* Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.* Maintain customer records by immediately updating account information.* Work in partnership with other employees to meet and exceed customer expectations.* Maintain a positive attitude at all times with customers, fellow employees and supervisors.WHAT WE OFFER* Health, Dental, Vision & Life Insurance* 401(k) with company matching* Paid vacation and sick leave (PTO)* Participation in Profit Sharing Plan* Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)* Additional compensation for promoting and referring our services (Lead Now Program).* Company clubs & committees, and company outings* Paid trainings and development opportunities* Tuition reimbursement* Educational scholarships for employees and family members* Wellness program, including gym membership* (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted. Associated topics: agente de servicio al cliente, answer, call center representative, intern, product support, service, service agent, service representative, support, technical support