Customer Service Representative - $18+/Hour - Foundever : Job Details

About us:This position requires you to be on-siteMust live with 50 miles of the Knoxville TN site: 11221 Outlet Dr. Knoxville, TN 37922 At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.At Foundever, experience is everything:An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience . You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.We pay for your training, testing, and insurance licensing!Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks • Weekly review of quality standards, metrics, and performanceThe primary function of the position is to receive, review and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. *About 30% of all calls are billing related - and military pay days fall on the 1st and 15th of each month. We see a significant amount of billing calls on/around those days. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.Skills, Knowledge, & Abilities:

• Active listening skills, effective verbal and written communication skills
• Ability to solve complex situations utilizing questioning and deductive reasoning skills
• Demonstrated ability to navigate multiple systems
• High service-aptitude with personal drive to serve/display compassion and empathy
• Willingness to learn and develop skills to improve your work performance

Benefits:

• Pay: $18.00-$20.00/hour
• 100% paid Professional Training
• Expected hours: No less than 40 per week Weekends as needed
• 401(k) with company matching
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP)
• Paid Time Off
• Employee discounts
• Referral Bonuses
• Internal Mobility (84% of our managers are promoted within)
• Bonus Opportunities

Requirements:• Must be at least 18 years of age• Must have a HS Diploma or GED Equivalent• Preferred 6 months-1 year of relevant work experience• Must have open availability during hours of operation• This position requires you to be on-siteMust live with 50 miles of the Knoxville TN site: 11221 Outlet Dr. Knoxville, TN 37922Military FriendlyFoundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.