Customer Service Representative 2 - Charlotte, North Carolina : Job Details

CTG is seeking to fill a Customer Service Representative 2 opening for our client in Pineville, NC.

Location: Pineville, NCDuration: 6 months

Duties:

• Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develop new procedures as necessary.
• Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the company's systems and processes and participating in the development of same.
• Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
• Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
• Assist in resolving customer disputes by preparing or assembling supporting documentation.
• Develop knowledge of company products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.
• Provide customers with product literature and documentation when necessary or appropriate.
• Report and manage daily sales/production reports and metrics.
• Perform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.
• Provide support and backup assistance to peers.
• Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
• Set customer expectations and priorities for the supply chain.
• Identify opportunities to improve efficiency and enhance customer satisfaction.
• Perform other duties as assigned based on business needs.
• Participate in ongoing product, process, and business skills training.
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors.
• Support and participate in overall business development activities of the company.
• Develop, update, and improve communication methods and tools.

Skills:

• Proficient with Keyboard (Typing)
• Ability to multitask
• Comfortable talking with customers

Experience:

• 2-4 years of relevant experience in customer service or order management
• Sales experience (preferred)
• Microsoft Office experience (preferred)
• SAGE experience (preferred)

Education:

• High School Degree required
• Bachelor's Degree preferred

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Rebecca Olan at [email protected]. Kindly forward this to any other interested parties. Thank you!