Customer Service Representative - $20-22/hr. - Ultimate Staffing : Job Details

Job Description and Responsibilities:

• Respond promptly to customer service emails, addressing order inquiries, product questions, and complaints with professionalism and care.
• Act as a liaison between customers, retailers, and internal teams, ensuring seamless communication and issue resolution.
• Prepare and deliver regular progress reports and forecasts.
• Handle incoming phone calls, providing order information, placing orders, and processing payments.
• Track orders and coordinate with carriers to ensure timely delivery.
• Process returns efficiently, including issuing shipping labels, checking in returns, and processing refunds.
• Utilize various software and systems to log customer interactions and resolutions accurately.
• Collaborate with the team and management to identify opportunities for improvement, address recurring issues, and analyze trends.
• Support general customer service tasks as needed.
• Develop a deep understanding of key customer needs and requirements.

Requirements:

• Prior in-office customer service experience is required; B2B customer service experience is preferred
• Strong ability to work independently and collaboratively within a team.
• Quick learner with the capacity to retain and share product knowledge.
• Solution-oriented mindset and excellent problem-solving skills.
• Flexible with job responsibilities; willingness to assist in other areas during busy periods.
• Experience with SAP software is a plus but can be learned on the job.

Additional Info:

• Pay range: $20-$22/hr.
• Schedule: Monday-Friday 8am-5pm
• Location: Minneapolis, MN
• Duration: Contract-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.