Customer Service Representative | $53,000 - $55,000 / year | Direct Hire - Express Employment : Job Details

Located in Hillsboro, OR Salary: $53,000 - $55,000 / yearCustomer Service Representative Direct Hire Placement!Salary: $53,000 - $55,000 / YearShift: Monday - Friday, 7:00 AM - 3:30 PMHillsboro, OR#hill1940Application Requirements:To apply for this position, candidates must submit the following:

• A detailed resume.
• A minimum of three professional references.
• Letters of recommendation (preferred).
• A cover letter (optional but encouraged).

Position Summary: The Customer Service Representative will provide a high level of customer service and professionalism to ensure customer satisfaction and maintain the company's reputation for excellence. This role requires engaging with business-to-business (B2B) clients, primarily waterworks distributors, handling inbound inquiries, and managing customer accounts. The ideal candidate will be highly skilled, possess a strong ability to multitask, and demonstrate a commitment to going above and beyond in a small, team-oriented environment.Key Responsibilities:

• Respond to customer inquiries via phone and email, providing information on pricing, lead times, and product availability.
• Maintain accurate customer account information and correspondence logs.
  • 10-20 calls daily, potentially increasing to 50-60 in peak seasons
• Resolve customer complaints by investigating issues, identifying solutions, implementing corrections, and following up to ensure resolution and satisfaction.
• Process returns, shipments, account adjustments, and invoicing.
• Quote products such as Drain Basins and EZ Tees using Sage 300 ERP and collaborate with engineering on civil drawings as needed.
• Troubleshoot non-technical issues, such as order delays, shipment discrepancies, and back orders.
• Escalate complex issues to appropriate personnel when necessary.
• Notify Production or Purchasing departments of shortages to ensure supply chain continuity.
• Manage customer communications, including sending updates and notifications.
• Assist with administrative tasks such as receipt matching, data entry, and Excel-based reporting.

Skills & Preferred Qualifications:

• Proficient with Microsoft Office Suite, particularly Excel.
• Experience with Sage 300 ERP is preferred but not required.
• Knowledge of the waterworks or supply chain industry is a plus.
• Self-motivated with a willingness to go above and beyond to meet team goals.
• Bachelor's degree preferred, with 2-3 years of customer service experience required.
• Proven ability to deliver high-level customer service (demonstrate charisma and professionalism).
• Exceptional communication skills, both verbal and written, with a professional email tone.
• Strong problem-solving skills and the ability to adapt to a fast-paced environment.
• Highly organized with excellent time management and multitasking abilities.

About the Company: This company is renowned for its outstanding customer service and aims to provide a supportive, professional work environment. The role offers the chance to work closely with industry professionals and contribute to a dynamic, high-performing team. Our client is looking for a dedicated, overachieving professional ready to make a lasting impact. If you thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional customer service, we want to hear from you!Express Office: Hillsboro (Portland Metro) 1001 Southeast Tualatin Valley Highway Suite B34Hillsboro, OR 97123