Customer Service Representative - Bilingual - Transdev : Job Details

DescriptionJob DescriptionPosition Title:Customer Service Representative (CSR) - Bilingual PreferredReports to:Call Center ManagerStatus:Non-ExemptSalary Range: $20.00 - $26.00 per hourJOB SUMMARY: The CSR assists customers by providing information and trip planning assistance. Takes customer calls and schedules customer rides using a computerized scheduling system.RESPONSIBILITIES:

• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Provide counseling, information, resources, and a high level of customer service.
• Answer customer calls and inputs all customer rides using a computerized scheduling system.
• Coordinate and assess eligibility for all programs.
• Data entry onto spreadsheets and in databases.
• Provides customer service with late vehicle service, verifying no shows and assisting riders with resolving service-related complaints.
• Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
• Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.
• Other duties as required.

QUALIFICATIONS / REQUIREMENTS:

• High school diploma or equivalent, such as GED, required.
• Bilingual - English / Spanish preferred.
• Understand the full suite of Marin Access programs.
• Understand requirements of the ADA.
• Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.
• Utilize computer software, Microsoft Office, proficient computer skills.
• Basic mathematical skills.
• Must be able to pass a drug screen and background check.
• Travel requirement (as a percent):