Customer Service Representative - Child Support - Maximus : Job Details

Description & Requirements

Join our dynamic team at Maximus as a Customer Service Representative, where you will play a pivotal role in delivering exceptional support to our clients and stakeholders. As a CSR, you will handle inquiries, provide solutions, and ensure a seamless experience for individuals navigating various services. You will be the front line of communication, utilizing your problem-solving skills and empathy to assist clients effectively.

This is an ONSITE position.

Essential Duties and Responsibilities:

* Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.

* Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken.

* Follow standard operating procedures to ensure consistency and accuracy.

* Address customer inquiries and resolve problems to ensure that appropriate changes are made.

* Refer unresolved customer grievances to designated departments for further investigation.

* Communicate with supervisor regarding any potential needs or concerns.

* Perform data entry accurately.

* Excellent Customer Service

* Basic Office Skills

* Must live in Columbus Metro Area

Minimum Requirements

* High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.