Customer Service Representative-Collections (Hybrid) - At&t : Job Details

This job reports to our (1010 N Saint Marys St. San Antonio, Texas 78215) location. If you are considered, you must be able to report to this location. Take the lead at the frontline of our company in a hybrid role (3-4 days onsite) that works in center and from home. In this multifaceted role, youll assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly. Youll utilize various tools and systems (telephone, e-email, e-care, correspondence, TTY and online chat) for this WFH Hybrid role. Youll proactively evolve to meet customers needs and competitive demands. Success will depend upon your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions. Our call center environment is constantly evolving so well look to you to drive tools and technology to enable first call resolution. In the process, youll develop experience with a broad range of customer service call type...Customer Service Representative, Customer Service, Collections, Technical Support, Representative, Training, Retail