CUSTOMER SERVICE REPRESENTATIVE (CSR) - Mary Kraft & Assoc : Job Details

Customer Service Representative FLSA Status: Non-Exempt Summary: Under the direction of the Customer Service Supervisor(s), CSRs are the primary customer contact responsible for all telephone inquiries. CSRs open and manage customer accounts, processes payments, and opens cases on behalf of customers for further research. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards. Qualifications: Able to be flexible to work varies schedules between 7:00am - 8:00pm M-F and Sat 8:00-2:00pm. Essential Duties and Responsibilities include the following. Other duties may be assigned. Assists customers with the account opening process. Accurately explains the terms/conditions and policies/procedures relating to the account. Processes account payments, perform cash out process at end of shift Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer. ```{html} ``` - Performs account maintenance, including account changes, adjustments, and statement requests. - Contacts customers for additional account information. - Assists in problem correspondence as required. - Prepares reports including CSR Daily Activity report and cash out report.