Customer Service Representative (CSR) I - Staples : Job Details

Consult with internal and external customers in resolving issues that affect our customers Resolve customer issues quickly and accurately before and after they contact us Provide exceptional service, while helping customers meet all their business needs Apply active listening skills to quickly filter through complex situations Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards What you bring to the table Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need Effective communicator with a diverse customer base that requires active listening and flawless follow-through Demonstrates resiliency and positivity when faced with adverse or difficult situations Whats needed- Basic Qualifications: Previous Customer Service Experience requir...Customer Service Representative, Customer Service, Representative, Retail, Service