Customer Service Representative - Full Time - Pharmacy Advantage - The Henry Ford Health System : Job Details

Under general supervision of the Pharmacy Advantage Management team, the Customer Service Representative (CSR) responds to telephone inquiries from participants, employees and other internal and external customers. The CSR triages phone calls and forwards calls to the appropriate departments for follow-up. The CSR ensures entry of demographic and operations information into the electronic medical record. PRINCIPLE DUTIES AND RESPONSIBILITIES: Triages and forwards phone calls to the appropriate Hubs or RN for follow-up. Promptly and accurately confirms all patient demographic and nature of the calls. Ensures entry of demographic and operations information into the electronic medical record. Assists with ensuring the timely and accurate coordination of triaging calls Completes new patient enrollments over the phone and triages the request to appropriate department. Communicates with patients/providers to obtain or clarify any required information before triaging the request to appropriat...Customer Service Representative, Customer Service, Pharmacy, Representative, Operations, Retail, Healthcare