Customer Service Representative - Healthcare (Part Time) - Maximus : Job Details
Customer Service Representative - Healthcare (Part Time)
MaximusJob Location : Chester,VA, USA
Location Chester, VA (On-site Position)
Hourly Base Pay $17.20 plus $1800+ in potential bonuses!*
Schedule Limited-Service Part-Time schedules available
Please note, this posting is for both regular and limited service (PT) positions. All positions are on-site only. This job posting is for upcoming classes in Chester, VA; hours, schedule, and targeted start date are discussed with recruiter.
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.
Providing Customer Care to America's Most Vulnerable.
Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.
About the role
This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Pay and Benefits
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
- Base rate $17.20/hr. + 10% shift differential for evening shifts
- $1800 + in bonus opportunities, including training completion, referrals and more*
- Additional $1000 in bonus opportunities for Limited-Service positions*
- 401k with company match
- Paid accrued Sick Leave and PTO plus 11 paid holidays
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Flexible scheduling options
- A supportive environment with career development and promotional opportunities
- No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks