Customer Service Representative (Hybrid) - Talus Payments : Job Details

Job Summary:Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.The Customer Service Representative position serves as a liaison between our company and our clients by handling inbound and outbound customer service calls, chat and written correspondence. A successful candidate will have excellent written and oral communication skills, be able to accept ownership for effectively solving customer issues and will keep customer satisfaction at the core of every decision and behavior.Duties and Responsibilities:

• Positive, Can Do attitude
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling specific topics
• Ability to quickly identify clients' needs and provide viable resolutions
• Seize opportunities to present additional products and services to extend company value when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database at a comprehensible level
• Support process change initiatives as directed by management
• Frequently attend educational trainings to improve knowledge and performance level
• Meet personal and team qualitative and quantitative targets
• Responsible for maintaining KPI's such as email and ticket response times
• Ensure adherence to company policies and procedures

Minimum Requirements:

• High School Diploma or equivalent
• 3 year minimum inbound/outbound call center experience
• Outstanding verbal and written communication skills
• Track Record of overachieving quota
• Must be detail oriented
• Ability to prioritize and multitask in a fast-paced environment
• Proficient with Microsoft Office Suite

Competencies:

• Customer Service - Manager difficult or emotional client situations with empathy and compassion; Respond promptly to client's needs; Solicit customer feedback to improve service levels; Respond timely to inquiries/requests for assistance; Meet commitments
• Initiative - Volunteer readily; Undertake self-development activities; Ask for and offer help when needed; Take independent action where appropriate
• Attendance - Consistently report to work on time/as scheduled; Ensure work responsibilities are covered when absent; Arrive to meetings and other appointments timely
• Dependability - Follow instructions; Respond to leadership direction; Keep commitments
• Professionalism - Approach others in a tactful and engaged manner; React well under pressure; Treat others with respect and consideration

Remote working/work at home options are available for this role.