Customer Service Representative - Hybrid - Protectall : Job Details

Position Title:Customer Service RepresentativeEmployee Status:Hourly/Non-ExemptReports To:Call Center SupervisorLocation:North Richland Hills, TXWhy you want to join the team:Competitive compensationMedical, Dental, Vision, and Supplemental benefits401(k) Retirement Plan with up to a 3% matchPaid time offFloating holidayCompany paid holidaysHybrid schedule (after initial training period and determined by business discretion)Incentive bonusesIntentional career mapping for employee advancementDiscounts on high-end bedding productsWho you are:You are as passionate about company culture and values as we are. You want to put all of your strengths and talents to work, not just to support products and warranties, but to positively impact our customers and partners. You value the bigger picture,” and you pursue self-awareness and emotional intelligence. You want to be coached and develop new skills while offering your unique perspective and expertise to advance the mission of ProtectAll & HealthySleep.Our Mission: To provide the highest quality, most innovative, consumer-centric productsand services in the industry.What you'll do:ProtectAll has an opening for aClaims Adjudication Specialist(CSR) to join our call center team. The position is responsible for answering various calls including new claims, claims status, and dealer and technician inquiries. You get toserve as a liaison, provide claims and service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Responsibilities:Provide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolutionDemonstrate a passion forexceptionalcustomer service and first-call resolutionQuickly develop a rapport with the consumer over the phone by having a professional and friendly attitudePossess a working knowledge of our protection plans' terms and conditions to better assist customersExplain the status of claims, determine the appropriate follow-up action, and process for completion of the claimProvide customers with specific instructions on cleaning and maintenance of furniture and/or the ability to offer alternate suggestions to assist in claim resolutionCompose grammatically correct correspondence through various channelsMaintain a positive, empathetic, and professional attitude toward customers and team members at all timesWhat you bring:High school diploma or equivalent; some college coursework preferred2+ years customer service experience preferredStrong verbal and written communication skillsComputer and technology literacy including Microsoft Office and ability to learn industry-specific softwareBilingual (English & Spanish) preferred, not requiredEmployment contingent on successful completion of a background check and drug testWork Environment & Schedule:This role works in a high volume, inbound call center. The Protection Service Center Hours are from 8:00 a.m. until 8:00 p.m. Monday – Saturday (multiple shifts). During the initial training and nesting period, employee will be required to be on-site at North Richland Hills headquarters from 8:00-5:00. After the first 90 days, the employee will be reviewed and if they are meeting company metrics and expectations, may have the option to transition into a hybrid schedule.Who We Are:At ProtectAll & HealthySleep, we are industry leaders in protection plans and top of bed products. We are changing the way people buy and use their furniture, mattresses, appliances, electronics, and much more. At ProtectAll, we know oops happens, so we help consumers protect their investments and provide exceptional customer service when things do break. Everything we do at ProtectAll is designed around the customer, so they can get back to enjoying their lives - and their purchases - without the hassle of traditional warranties.At ProtectAll, we are passionate and intentional about ourCore Valuesand seek committed individuals who pursue the same:Honesty and IntegrityDo what is right and fairTreat ALL people with respectExceed our customers' expectationsBe a great place to workGive backPowered by JazzHRPIcb7f90287e4a-35216-#######2