Customer Service Representative I *$2,000 sign on bonus - Treasure Island Resort & Casino : Job Details

Description: *Please note this is not a remote position* ~ WE CREATE WINNING EXPERIENCES ~ * Pay Rate * $16.00 an hour *Hire on Bonus* $2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino. SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. - Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints - Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates - Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information - Alert Security to potential problems and emergencies - Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers IDEAL CANDIDATES HAVE: Required: - High School Diploma/GED or equivalent experience Preferred: - One (1) year call center or reservation agent experience preferably in a hotel or casino environment ~ Four reasons why our Team Members have chosen to stick around for 20+ years!~ o The People - amazing to work with and to take care of. o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more. o The Career - well-paying opportunities to develop and grow with or without a degree. o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!