Customer Service Representative I (I/O) Bi-Lingual - ADT - Abacus Service Corporation : Job Details

SkillsNo record(s) found.Education/Persona Degree Type Major/Certification Required Preferred High School Diploma N/A Job Description & Requirements Job Type: Recruited Resource Number of Positions: 2 System Location: ADT-US Created Date: 12/11/2024 Job Title: Customer Service Representative I (I/O) Bi-Lingual - ADT CWR Type: W-2 Reason: New Position Qualifications: THIS IS A REMOTE POSITION!! We are open to review resumes from applicants located in these markets: Indianapolis, IN; Newport, KY; Cincinatti, OH & Jacksonville, FL.PLEASE SUBMIT YOUR TOP 3 CANDIDATES ONLY!!!- Call center experience required.- Bilingual in Spanish.- Excellent communication skills.- Intermediate knowledge of computer applications.- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.Please note: Candidates can't choose shift, so they must be available to work on 2nd and 3rd shift and at leat5 one day of the weekend. Responsibilities:Candidates are required to provide their own equipment for this role.All Candidates must have:Internet Service (cannot connect via WIFI)Core i3 with 16GB of RAMCandidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.netCandidate must have a minimum of Windows 10 on computer.Must have modem connection - Must be hardwired to your computer via ethernet cable.Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls) Comments/Special Instructions Attached Documentation:No record(s) found.Requestor & Work Location Requested by: N/A Alternate: N/A Report To: N/A Phone: N/A Ext.:N/A Travel Required: How Much Travel? Report To Manager's Office Address USA -- 4926 Kernan Boulevard South, Jacksonville, FL 32224 United States Start Date: 1/20/2025 Work Days: Sun Mon Tue Wed Thu Fri Sat End Date: 4/18/2025 Start Time: 8:00 AM Total Reg Hours: 40.00 End Time: 5:00 PM Overtime Required: Lunch Time: 1 Hour Exempt: Open Bid: