Customer Service Representative I - Family Services of Northeast Wisconsin : Job Details

Are you ready to work for an employer who cares about your wellbeing? Family Services cares about their team and in addition to their excellent benefit package, they are now offering a staff sabbatical program. Being the helper is hard work and Family Services doesn't want you to burn out! Family Services is a non-profit organization that protects, heals and cares for children and families throughout Northeast Wisconsin. Family Services is strongly committed to protecting children and vulnerable individuals from abuse and exploitation. When traumatic situations occur, our staff is there to assist the individual or family with their journey of healing and recovery. Family Services cares for individuals who are isolated, abandoned or just need help developing the skills to live successfully. Family Services has an opening for a full-time Customer Service Representative I in our Office Services department in Green Bay. This position is responsible for timely and professional handling of a high volume of incoming calls and messages; checking in clients and verifying their information is current; ensure all paperwork and insurance are verified for new clients; maintaining current schedules for the Counseling Clinic; providing office support and clerical assistance to staff. This position is 40 hours each week and will require 1-2 evenings per week no later than 6:30 pm. Qualified applicants should possess a minimum of a High School Diploma/GED with 1+ years' office support and customer service experience. An associate's degree is preferred. Ideal candidates should also have excellent organizational, communication and interpersonal skills; the ability to perform and coordinate multiple tasks with minimal supervision; typing, data entry skills and experience with Microsoft Office programs are required. Spanish speaking skills a plus!