CUSTOMER SERVICE REPRESENTATIVE I - The Neil Jones Food Company : Job Details

The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation's discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA. We are looking for a Customer Service Representative I to be responsible to handle all aspects of daily order fulfillment and general order management for assigned area/region of responsibility; assists customers with various requests for information; coordinates orders/deliveries with Brokers and Regional Sales Managers, warehouse personnel and supply chain/logistics as needed to provide timely service to customers at our corporate headquarters in Vancouver, WA.For additional information, please see our About Us video, Our Story - Neil Jones Food CompanyKey Responsibilities:

• Enters orders into order fulfillment system according to internal processes.
• Utilizes Order Notes in order fulfillment system to document issues.
• Confirms orders back to customers within the 48-hour timeline
• Follow order through start to delivery process for high level of customer satisfaction
• Coordinates with Supply Chain and Logistics/Transportation teams to ensure product availability for customer requirements.

Requirements:

• High school diploma; associate degree in business management, sales and marketing, or related field preferred; or an equivalent combination of training, education and experience that demonstrates the ability to successfully perform the duties of the job.
• 2 years of customer service or sales and marketing experience in an internal service role.
• 1 year of office administration experience.
• Working knowledge with Microsoft Office applications, particularly Outlook Email, Word and Excel; ability to use PeopleSoft (ERP) order fulfillment application.
• Ability to pass a pre-employment drug test and background check including employment and educational verification.

Compensation: The wage range is $19.00 - $23, based on experience and qualifications.Benefits:

• Medical, Dental, & Vision coverage
• 401(k) match with Traditional & Roth options available
• Company paid Life and AD&D insurance
• 10 paid vacation days, 9 paid holidays, and separate sick time
• Employee Assistance Program
• Numerous other voluntary insurance products available
• Convenient location, 2 miles west of downtown Vancouver
• Free parking

Applicants have rights under Federal Employment LawsFamily and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)The Neil Jones Food Company participates in E-VerifyE-Verify ParticipationIf You Have the Right to Work, Don't Let Anyone Take It AwayWe are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.