Customer Service Representative II/III - ProAmpac : Job Details

Description

Position Overview

ProAmpac Customer Service Representatives are responsible for receiving, resolving, and communicating solutions to customer inquiries or complaints. This role focuses on maintaining customer satisfaction through accurate order processing, effective communication, and completing tasks for an assigned portfolio of complex customer accounts.

What You Get to Do as a Customer Service Representative with ProAmpac

+ Professionally engage with customers to understand and meet their complex needs, offering in-depth advice and guidance on products and services, including specifications and applications, and assisting customers in making informed decisions.

+ Provide tailored support for complex customer accounts, including custom requirements and unique service agreements.

+ Receive and manage customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues.

+ Complete Customer Complaint Forms for issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.

+ Utilize experience and knowledge to resolve advanced customer inquiries or issues, requiring in-depth problem-solving skills.

+ Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.

+ Manage various sales-related tasks, including data entry, documentation, and reporting to support efficient operations.

+ Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.

+ Collaborate with internal departments, including sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.

+ Conduct thorough analysis of customer accounts needs and performance, identifying opportunities and suggesting solutions or process enhancement and increasing efficiency, to ensure seamless operations and customer satisfaction.

Qualifications

+ Bachelor's degree with a minimum of 3 or more years of experience in a related field, or equivalent work experience required. Related experience in a manufacturing environment and/or packaging industry preferred.

+ Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.

+ Maintain strict confidentiality and protect privacy of confidential/sensitive information.

+ Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

+ Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

+ Proactive; exercise sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options. Detail orientation is a must.

+ Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

ProAmpac is a Global packaging organization with the safety and health of our team as our top priority. We offer

+ Full Benefits including Medical| Dental | Vision

+ 401k Match

+ Employee appreciation events throughout the year to celebrate our team

+ 11 paid holidays

+ Great vacation time

+ Employee paid life insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category: Customer Service

Full-Time