Customer Service Representative - INTERNAL ONLY - Sunline Transit Agency : Job Details

Under general direction, provides routine-to-complex information and assistance to customers about fixed-route and paratransit services; processes personalized transit requests, distributes transit information material throughout the Agency service area; assists with public information programs; and performs related duties as assigned.Answers in-person and by-telephone passenger inquiries about transportation services, routes, schedules, stop locations, fares and about Agency programs that accommodate special groups; including students, senior citizens and the disabled.Creates personalized routes for passengers using a street map directory, transit information and other reference materials.Records, answers customer suggestions, requests and complaints; directs calls to appropriate departments within the Agency and follows up to confirm resolution.Contacts passengers in writing regarding complaint status and resolution.Processes applications for ADA program, mails customer communication materials; including applications, welcome packets, cards and renewal information.Minimum Requirements:High School or G.E.D. equivalent.1 year of customer service or office clerk experience.California Class C driver's license and the ability to maintain insurability under the Agency's insurance policy.Disclaimer: This job specification is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.All applicants are subject to SunLine Transit Agency employment requirements, including our Physical, Drug & Alcohol Testing program and Background check.Nepotism Policy: Recruitment shall be conducted consistent with the Agency's nepotism policy, which is available upon request by contacting Human Resources at 760-###-####, ext. 1609.SunLine Transit Agency reserves the right to select the best qualified of the persons applying for vacant positions.AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER#J-18808-Ljbffr