Customer Service Representative - Griffin Hospital : Job Details

** Customer Service Representative**

**Job Category****:** Administrative/Clerical **Requisition Number****:** CUSTO002079 Showing 1 location **Job Details**

**Description**

Provide patients with opportunity to discuss accounts/ask questions regarding insurance or patient liability. Provide answers or direction as needed to resolve patient inquiries.

Responsible for assisting patients with questions, and provide clarity to patients regarding their patient accounts, both in person and over the phone.

Maintains responsibility for attendance/reliability to ensure that the Hospital is operated in an efficient and cost effective.

**EDUCATION:** High school degree or equivalent

**EXPERIENCE:** Minimum of 3 years of customer service experience required, preferably in a healthcare environment. Knowledge of healthcare insurance preferred.

**Skills Needed:** Excellent listening skills, attention to detail. Broad understanding of billing and follow-up process in order to effectively answer patient inquiries. Ability to maintain a professional attitude, be objective and helpful with all patient dynamics, while always adhering to Griffin standards.

EOE/Minorities/Females/Vet/Disabled

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)