Customer Service Representative - COllabera : Job Details

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Customer Service RepresentativeContract: Texas, Texas, USSalary: $20.00 Per HourJob Code: 350567End Date: 2024-07-11 Days Left: 27 days, 3 hours leftApply Detailed Job Description : Title: Healthcare Customer Service Representative Location: Austin, Texas 78727 Duration: 8+ Months Responsibilities:

• Assist Medicaid Providers with questions related to eligibility, medical claims status, and program inquiries
• Resolve problems and issues as they arise
• Respond to phone inquiries in a prompt, courteous, and concise manner
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as necessary
• Meet individual performance standards
• Perform other duties as assigned by management
• Maintain strict required attendance and performance metrics

Education Qualification:

• High school diploma or equivalent

Job Requirement

• Customer Service

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