Customer Service Representative - Alliance Care Group : Job Details

We are seeking a motivated and customer-focused individual to join our team as a Customer Benefits Representative. In this role, you will be responsible for providing outstanding service to our customers, assisting them in understanding and maximizing the benefits they receive from our products/services.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Educate customers on the benefits and features of our products/services.
• Assist customers in navigating their benefits, including but not limited to insurance coverage, discounts, rewards programs, and loyalty points.
• Troubleshoot and resolve customer issues and concerns in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and enhance the overall customer experience.
• Identify opportunities to upsell or cross-sell additional products/services to customers based on their needs and interests.
• Stay informed about company policies, products, and promotions to provide accurate information to customers.
• Continuously strive to improve customer satisfaction and loyalty.

Qualifications:

• High school diploma or equivalent; associate or bachelor s degree preferred.
• Previous experience in customer service, sales, or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using computers and customer service software applications.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• A positive attitude and a passion for helping others.

How to Apply:

If you are enthusiastic about providing exceptional customer service and thrive in a dynamic, team-oriented environment, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to reviewing your application.