Customer Service Representative - Specialty Building Products : Job Details

Specialty Building Products is a people first organization. Reeb® is an SBP Brand. Perks of working at Reeb Millwork:

• Competitive Pay
• Quarterly Bonus (Eligible Day 1)
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with Employer match
• Paid Vacation & Holidays

ESSENTIAL FUNCTIONS

• Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
• Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
• Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
• Follow-up to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sale of new or additional services or products, including up-selling and add-on selling
• Maintain positive relationships with both internal and external customers
• Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
• Actively participate in departmental goal setting and goal achievement
• Conduct all activities in a safe manner, adhering to company safety standards
• Continuously work towards a one-team concept with outside sales representatives
• Apply STAR qualities - seamless, trustworthy, attentive, resourceful
• Provide stellar customer service and exceed the customer's expectations
• Perform other duties as assigned

POSITION QUALIFICATIONS Education : High School Graduate or General Education Degree (GED), Associate degree preferred Experience : 3+ years related customer service experience Other Requirements

• Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)
• Keyboarding skills
• Ability to use a calculator, able to read, write and understand English
• Ability to communicate effectively and to articulate clearly
• Willing to study company catalog to assist in product knowledge
• Ability to use a multi-line phone system, occasional out-bound calling
• Ability to understand both company sales goals and initiatives

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.