Customer Service Representative - Mesabi Control Engineering : Job Details

This is a salaried position and is scheduled to work Monday - Friday, 8am to 5pm, with a one hour paid lunch. Job Summary: Provides sales department with customer support, knowledge of products, aids in communication and problem solving. Responsible for sending out customer quotes and conducting follow ups. Essential Job Functions

• Ensure customers receive accurate, correct, and proper product quotes, information, and materials.
• Respond to customer needs in a timely, respectful, and diligent manner.
• Report and help resolve any customer complaints or issues.
• Maintain all required records clearly, accurately, and completely.
• Follow all department procedures, processes and instructions set forth by the customer service manager.
• Follow all corporate policies and procedures and support management decisions.
• Communicate with other departments as required.
• Perform work in a safe manner and follow all safety guidelines/procedures.
• Domestic and international travel could be required and include weekends depending on the project and if needed.
• Other related duties as assigned and deemed necessary by supervisor.

Knowledge, Skills and Abilities Required for Entry Level

• Regular and reliable attendance.
• Ability to communicate, in English, effectively and clearly by both verbal and written means.
• Technical, mechanical, and industrial knowledge needed to include blueprint reading.
• Experience preparing a wide variety of reports, spreadsheets and documentation using Microsoft Office Products such as Excel, Word, PowerPoint, and Outlook.
• Work effectively with fellow employees, independently, under pressure, and with accuracy.
• Establish priorities and complete assignments efficiently with excellent attention to detail.
• Dependability under both supervised and unsupervised conditions.
• Professional phone and email etiquette.
• Must be organized, thorough and have good follow through.
• Ability to sit for long periods of time and multi-task throughout the day.
• Must pass a pre-employment physical, drug and background test.

Minimum Qualifications for Application

• High School Diploma or GED with 4-6 years' experience in an industrial customer service environment
• or 2 year Associate's Degree

Preferred Qualifications

• Knowledge of Epicor or similar ERP system.
• Experience in Lean Manufacturing.