Customer Service Representative - Spring Footwear : Job Details

Since1991, Spring Footwear has made a difference in the lives of consumers who havedepended on our brands to deliver comfort and style. Product innovation,quality, value and flexibility are the cornerstones that contribute to oursuccess. This all leads to our mission: Todevelop successful partnerships by creating and delivering the best quality,value, product and service every day! We are looking for energetic, driven, dedicated Customer Service Representatives to join our team and grow with us. The incumbent will provide our business partners with award-winning customer service. We are looking for individuals to manage multiple contact channels simultaneously, phone calls, email, and chat. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically on-his/her-feet, and a passion for genuinely helping others. Having a love for shoes is a bonus! We offer a convenient way to shop for shoes within a highly personalized experience that is fueled by award winning customer care and top-notch Customer Service Representatives. Whether it is our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning customer service; we aim to Wow our customers in all aspects! Spring Footwear's environment is dynamic and fast paced. It is built for team members that are looking to Wow customers and exceed their expectations as a Customer Service Representative. We work hard, but we have fun, too! We are not looking for order-takers or script-readers - we are searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and get creative with solutions. Does that sound interesting? Read on. What You will Do:

• Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pair of shoes, to finding that perfect accessory, or even problem-solving when everything doesn't go as planned.
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
• Operate with understanding, active listening, patience, empathy and kindness to customers and team members alike.
• Addressing concerns and problems in an efficient and timely manner by taking ownership of each case from beginning to end and using resources to execute.
• Ensure all customers' escalations are handled properly or passed along to reporting manager when required. Follow through on all requests with all levels of the organization.

What You Will Need:

• Minimum 2 years of direct to customer service experience; shoe retail knowledge is a plus.
• High school diploma or equivalent.
• Superior communication skills (verbal, written and listening).
• Superb interpersonal and problem-solving skills.
• PC proficiency, including MS Office and Google Suites-Word, Excel & Outlook
• Experience with Gorgias, Shopify or any other customer service platform a plus
• Previous call center experience is a plus.
• Must thrive in a fast-paced environment and possess the ability to adapt, multi-task, and meet deadlines.
• Extremely organized and detail oriented, with a strong work ethic and sense of ownership.

We offer:

• Competitive wages and benefits
• Company paid Holidays and Paid Time-Off
• Profit sharing program
• Advancement opportunities

THIS IS AN ONSITE POSITION-NO HYBRID OR REMOTE IS OFFERED AT THIS TIME. We encourage qualified candidates to apply and join our growing team! Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and background screening, as applicable to the job specifications. We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as ascribed by the Florida law.