Customer Service Representative - Ace Hardware : Job Details

Description: We are seeking a part time customer service representative. In this role, you will field inbound calls from customers and sell our services. This role coordinates the schedule for our home repair craftsmen. We offer highly competitive compensation, health plan, cell phone reimbursement and paid holidays. This is an excellent opportunity to work with a national organization that still maintains the flexibility of a small business. Contact us today! Here is just some of what we have to offer: Competitive pay Performance bonuses Paid holidays Health/dental/vision Plan Flexible scheduling Advancement and growth opportunities Paid training Plus more! Job Responsibilities You will provide customers with information and expert advice on our services, pricing, and availability. This role will support our field based craftsmen by managing their dynamic schedules and occasionally sourcing project materials. Your specific duties in this role will include: Responding to customer inquiries via phone or email Coordinating the schedule and material ordering for projects Dispatching craftsmen Developing letters and articles for mailings to prospective and current clients Returning customers calls as needed and following up with past customers Performing paperwork and filing duties Solving operational issues as they occur Job Requirements We are looking for highly organized and detail-oriented individuals with strong administrative skills. Successful candidates will need excellent interpersonal skills, while working with both customers and our craftsmen. You will also need strong problem-solving skills in a fast paced environment. Specific qualifications for the role include: 1-3 years office experience Desire and personality to learn inside sales Background managing other's schedules Strong customer service Excellent office management Solid typing & phone skills Great multitasking and prioritization Build a fun and rewarding career with an industry leader! Apply now! Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate. Requirements: We are looking for highly organized and detail-oriented individuals with strong administrative skills. Successful candidates will need excellent interpersonal skills, while working with both customers and our craftsmen. You will also need strong problem-solving skills in a fast paced environment. Specific qualifications for the role include: 2-5 years office experience Desire and personality to learn inside sales Ability to manage the company social media, Facebook, Twitter, etc. Background managing other's schedules Strong customer service Excellent office management Solid typing & phone skills Great multitasking and prioritization Background in construction or a related field a plus Sales and/or Marketing a plus QuickBooks experience a plus Build a fun and rewarding career with an industry leader!