Customer Service Representative - Covia : Job Details

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** REPRE001815 Showing 1 location **Job Details**

**Description**

Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covias rich legacy includes many achievements across industries and capital success through partnership. Our ability to deliver the right product, to the right place, at the right time, is unmatched. Just as strong is our commitment to building partnerships that help our customers succeed.

Quality and innovation are at the foundation of Covia; but our real strength is our people. Covia employs a diverse and highly skilled team of professionals to convert natural minerals into engineered solutions for our customers. Every member of our team has a valuable opportunity to help shape our future and make a positive impact on the world around us through our commitment to the locations where we live and work.

COVIA IS COMMITTED TO EMBRACING AND PROMOTING DIVERSITY AND INCLUSION (D&I) WHERE WE WORK, WITH WHOM WE DO BUSINESS, AND WHERE WE LIVE. We strive to create an inclusive culture where diversity is valued and respected and where all feel included and engaged. We are intentional in our efforts to bring Team Members together and create opportunities to contribute their unique skills, experiences, and perspectives in the pursuit of Covias business growth objectives. Enabling all Team Members to perform at their best while being themselves is fundamental to the Clearly Covia Values and Culture.

Covia is looking for a dynamic **Customer Service Representative** who will have a positive impact on our team at our Huntersville, NC location. The **Customer Service Representative** is responsible to process all orders efficiently, accurately, including special instructions and aligned with policies and procedures and advise customers of any changes or impact on the customers expectations. The CS Rep will also promote and expand sales of Covia Products. Manage all customer orders for assigned plants with attention to detail and accuracy in a fast paced and hybrid work schedule environment.

**The successful incumbent will have the following Key Accountabilities:**

* Drive solutions for Covia Customers from unresolved escalated issues received via telephone or email.

* Process initial credit card authorizations for cash in advance customers.

* Arrange trucking on all applicable shipments.

* Resolve and clear daily Provisional Price Hold and Invoice Blocked Lines to ensure timely invoicing to customers.

* Log and track customer complaints from initial intake to timely resolution.

* Build sustainable relationships with customer contacts and sales employees through personable and timely interaction.

* Develop extensive knowledge of key customer needs within issue resolution categories including P.O. research and management, invoice adjustments, sample requests, complaint processes, and proforma invoices.

* Perform other duties as assigned.

**The successful incumbent will have the following Minimum Qualifications:**

* Associates Degree in Business or related field. Bachelors Degree preferred.

* 4+ years of progressive experience in administrative services.

* Proficient in MS Products.

* Ability to learn ERP Databases, particularly order processing and invoicing.

* Experience with Retail Link preferred

* Detailed oriented with the ability to meet deadlines and collaborate within and outside the department.

* Professional telephone etiquette and outgoing personality.

* Self-motivated, highly organized, and enjoys a fast-paced environment.

* Demonstrated experience contributing within a team of professionals to deliver set targets.

****Please note that we require all new hires to provide proof that they are fully vaccinated against COVID-19 in accordance with guidelines published by the Centers for Disease Control and Prevention (CDC), with a vaccine protocol that has been approved for use (whether on an emergency basis or otherwise) by the Federal Drug Administration (FDA). Any new hire who cannot receive a COVID-19 vaccine due to a health condition or a sincerely held religious belief will have the opportunity to seek an accommodation, in compliance with applicable laws.**

**Benefits:**

* Excellent Healthcare Benefits medical, vision, dental

* 401K with company matching

* Vacation + Paid Holidays

* Disability, Life / AD&D, and Long-Term Care Insurances

* Employee Assistance Program

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

An Equal Opportunity Employer

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)