Customer Service Representative - MAU WORKFORCE SOLUTIONS : Job Details

Start your new career as a Customer Service Representative with MAU at our client in Covington, GA. As a Customer Service Representative, you will perform various functions of the Customer Service Department.What We Offer* $16.50 per hour* 1st shift, Monday - Friday, 8:00 AM - 5:00 PM* Health benefits, including telehealth medical services* Opportunity for advancement* Referral bonusesWhat We're Looking For* Associate degree or equivalent from a 2-year college or technical school; OR* 6+ months of related experience or training; OR* Equivalent combination of education and experience* Excellent verbal and written communication skills* Ability to read and interpret documents, write reports, and work effectively with customers and sales* Basic mathematical skills with the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals* Solid troubleshooting skills* Ability to stand, walk, stoop, kneel, crouch, and lift 10 poundsWhat You'll Do as a Customer Service Representative* Provide telephone support for customers, TSMs, and consumers* Manage all inbound calls per Call Quality Standards* Interface with outside vendors for art proofs and customer orders* Assist with internal and external customer orders* Receive, review, and submit order requests* Review customer orders for pricing, accuracy, and compliance* Remain knowledgeable on BSG products, processes, and promotions* Problem-solve basic to complex customer-related issues* Process Customer Service Correspondence (CSC) requests* Maintain and establish access for customers on the Customer Web Portal* Assist with Contact Us and other customer communications sites* Submit and manage Proof of Delivery claims* Interface with the warehouse, Sales, Marketing, and other departments* Issue and track Return Authorizations* Provide backup support to Logo and Order Entry* Meet monthly performance goals* Assist with other projects and tasks* Perform other duties as assigned